Shipping Policy

1. Processing Time

All orders are processed within 1-3 business days (Sunday - Thursday, excluding UAE public holidays). Orders placed on weekends or holidays will be processed the next business day.

• Order Confirmation: You will receive an order confirmation via email/WhatsApp immediately after purchase
• Processing Notification: You will be notified when your order begins processing
• Shipment Notification: You will receive tracking information once your order ships

Note: During peak seasons (Ramadan, National Day, sale events), processing may take up to 5 business days.

2. Delivery Time

Once your order ships, delivery takes 1-3 business days within the UAE.

3. Shipping Costs

We offer transparent shipping rates for physical products across the UAE:

Digital Products: Instant delivery via WhatsApp after payment - no shipping fees!

Tip: Add AED 200 or more to your cart to enjoy FREE shipping across the UAE!

4. Shipping Carriers

We partner with reliable UAE shipping carriers to ensure safe delivery:

• Aramex
• Emirates Post
• Fetchr
• Other trusted local couriers

The specific carrier will be determined based on your location and product type. Tracking information will be provided once shipped.

5. Order Tracking

Once your order ships, you will receive a tracking number via:

• WhatsApp message with direct tracking link
• Email with tracking number and carrier information
• SMS notification (if mobile number provided)

You can track your package in real-time using the provided tracking number on the carrier's website.

6. Address Accuracy

IMPORTANT: Please ensure your shipping address is accurate and complete.

Your shipping address should include:

• Full name of recipient
• Complete street address
• Building name/number and floor (if applicable)
• Landmark or nearby reference point
• Emirate and area
• Valid phone number for delivery contact

Customer Responsibility: You are responsible for providing accurate shipping information. We are not liable for deliveries to incorrect addresses provided by the customer.

7. Incorrect Address - Re-Shipping Fees

If your package is returned due to an incorrect or incomplete address provided by you:

• You will be contacted to verify the correct address
• A re-shipping fee of AED 25 will be charged
• The package will be re-shipped once the fee is paid and correct address confirmed
• If not claimed within 7 days, the order may be cancelled and subject to our Refund Policy

8. Failed Delivery Attempts

Our shipping carriers typically make 2-3 delivery attempts. If delivery fails:

• The carrier will contact you via phone to arrange re-delivery
• Your package may be held at the nearest courier facility for pickup
• You have 7 days to collect or arrange re-delivery
• After 7 days, packages will be returned to us and subject to re-shipping fees

Please ensure your phone number is active and you're reachable during business hours.

9. Lost or Damaged Shipments - 24 Hour Claim Window

All shipping claims must be submitted within 24 hours of delivery confirmation.

10. Carrier Delays

While we strive for timely delivery, we are not responsible for delays caused by:

• Shipping carrier delays or operational issues
• Customs inspections or clearance delays
• Weather conditions, natural disasters, or force majeure events
• Incorrect/incomplete address information provided by customer
• Recipient unavailability during delivery attempts
• Government restrictions or public health emergencies

We will do our best to assist in resolving any carrier-related issues, but delivery timeframes are estimates and not guarantees.

11. PO Box and Business Addresses

We ship to both residential and business addresses:

• PO Box: Available for certain products (confirm with customer service)
• Business Addresses: Accepted, include company name and floor/office number
• Hotels: Include guest name and booking confirmation

12. International Shipping

Currently, we only ship within the UAE. We do not offer international shipping at this time.

We are working to expand our shipping coverage. Please subscribe to our newsletter for updates on international shipping availability.

13. Order Modification and Cancellation

Once an order is placed, you have a limited window to make changes:

• Before Processing: Contact us immediately if you need to modify your order
• During Processing: Changes may not be possible once processing begins
• After Shipment: Orders cannot be modified or cancelled

Contact us at info@ragix.tech or WhatsApp +971 56 989 7765 as soon as possible if you need to make changes.

14. Multiple Item Orders

Orders containing multiple items may be shipped in separate packages:

• Items from different warehouses may arrive separately
• You may receive multiple tracking numbers
• Free shipping threshold applies to total order value, not individual packages
• All packages will be delivered within the stated timeframe

15. Signature and ID Verification

For security purposes:

• High-value orders (over AED 1,000) may require signature upon delivery
• Courier may request ID verification to confirm recipient
• If you're not available, a trusted family member/colleague can accept with valid ID
• Packages will not be left unattended without recipient confirmation

16. Contact Us

For shipping inquiries, tracking issues, or delivery concerns:

Email: info@ragix.tech
WhatsApp: +971 56 989 7765
Phone: +971 56 989 7765
Address: Dubai, UAE

Customer Service Hours:
Sunday - Thursday: 9:00 AM - 6:00 PM (GST)
Friday - Saturday: Closed

17. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.